Sales Policy for Heatertoxicnova

Effective Date: December 9, 2024

At Heatertoxicnova, we aim to provide a seamless and secure shopping experience for all our customers. This Sales Policy governs the terms and conditions of purchasing products from our website. By making a purchase or using our services, you agree to adhere to the terms outlined below. Please take a moment to read through the details of our policy to ensure that you are fully informed.

1. Product Availability and Descriptions

  • Product Availability: All products available on Heatertoxicnova are subject to availability. While we make every effort to ensure that our inventory is accurate, demand fluctuations or supply chain issues may cause some products to be out of stock. If an item is unavailable at the time of purchase, we will promptly notify you by email and provide options to either cancel the order, choose an alternative product, or wait for the product to become available again.

  • Product Descriptions: We strive to provide clear, accurate, and comprehensive descriptions for every product on our site, including images, specifications, features, and prices. However, we do not guarantee that product descriptions, images, or other content on the website are entirely error-free or complete. Prices, availability, and specifications are subject to change without notice. We encourage you to verify product details and specifications before making a purchase.

  • Pricing and Currency: All prices displayed on Heatertoxicnova are in U.S. Dollars (USD). The prices listed include applicable taxes but may not include shipping costs. Shipping fees will be added during checkout and vary depending on the delivery method and destination. We reserve the right to change prices at any time without prior notice, although the price applied to your order will be the price at the time of checkout.

2. Order Process

  • Order Confirmation: Once you place an order, you will receive an email confirming the receipt of your order. This is not an acceptance of the order but merely an acknowledgment that we have received it. Heatertoxicnova reserves the right to cancel any order if the product is unavailable, the pricing is incorrect, or there are issues with payment processing.

  • Payment Methods: We accept a variety of payment methods for your convenience, including major credit cards, debit cards, and secure payment platforms like PayPal. Payment will be processed at the time of purchase, and your order will only be shipped after the payment is successfully received.

  • Order Cancellations: You may cancel your order at any time before it has been processed and shipped. Once your order has been dispatched, it cannot be canceled, but you can initiate a return in accordance with our Refund and Return Policy.

3. Shipping and Delivery

  • Shipping Options: We offer a range of shipping options to suit your needs, from standard delivery to expedited shipping. Shipping costs will be calculated based on the weight of the products and the delivery location. During checkout, you will be able to select the shipping method that best suits your preferences.

  • Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of order confirmation. However, please note that during peak seasons or in cases of unforeseen circumstances, processing times may be slightly longer. Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

  • International Shipping: We currently offer international shipping to select countries. International shipping charges and delivery times vary depending on the destination. Please note that customs duties, taxes, or other fees may apply based on your location and will be your responsibility.

4. Returns and Exchanges

  • Return Policy: We understand that sometimes you may change your mind about a product. Our Refund and Return Policy allows you to return most products within 30 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and accessories included. For detailed instructions on how to initiate a return, please visit our Refund and Return Policy page.

  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you must first return the original item for a refund and then place a new order for the desired product.

5. Warranty and Damaged Items

  • Manufacturer’s Warranty: Many of the products sold on Heatertoxicnova come with a manufacturer’s warranty. If you experience a defect with your product, please refer to the warranty terms included with the product. In case of product defects, you may contact our customer service team to initiate a warranty claim.

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of delivery. We will provide you with a prepaid return label and process a replacement or refund as per your preference. Please retain all packaging materials and photos of the damaged items for the claims process.

6. Promotions and Discounts

  • Discounts and Special Offers: From time to time, we may offer discounts, promotions, or sales on select items. These promotions will be subject to specific terms and conditions and may have expiration dates or quantity limits. All discounts are applied at checkout and cannot be combined with other promotions unless stated otherwise.

  • Coupon Codes: If you have a valid coupon code, you can apply it during checkout to receive a discount. Please note that coupon codes are non-transferable, non-refundable, and cannot be combined with other promotional offers unless explicitly stated.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to learn more about how we collect, use, and protect your personal information. By purchasing from Heatertoxicnova, you consent to the collection and use of your data in accordance with our privacy practices.

8. Contact Information

For any questions or concerns regarding our sales policy, product inquiries, or assistance with your order, please feel free to contact us at:

Email: [email protected]
Phone Number: 773-713-1276
Website: https://heatertoxicnova.net
Mailing Address: 270 Vesta Drive, Gatewood, Missouri, United States