Refund and Return Policy for Heatertoxicnova
Effective Date: December 9, 2024
At Heatertoxicnova, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a clear and straightforward refund and return policy to make your shopping experience hassle-free. Please read through this policy carefully to understand how to initiate a return or refund request and the criteria for eligibility.
1. Return Eligibility
We accept returns on most items within 30 days from the date of delivery. To ensure that your return is processed smoothly, the following conditions must be met:
Condition of the Product: To be eligible for a return, the product must be unused, undamaged, and in its original condition. It must be in the original packaging with all tags, manuals, and accessories included. We cannot accept returns for opened, used, or damaged items unless they are defective.
Proof of Purchase: You will need to provide valid proof of purchase for the return to be processed. Acceptable proof includes your order number, order confirmation email, or a receipt. This information will help us track your purchase and provide a timely solution.
Non-Returnable Items: Certain products cannot be returned under our policy, including but not limited to:
- Personalized or Custom-Made Products: These are tailored specifically to the customer and are not returnable.
- Gift Cards: As per industry standards, gift cards are non-returnable.
- Clearance or Final Sale Items: Products marked as “final sale” or “clearance” cannot be returned.
- Used or Opened Products: If a product has been used, opened, or altered, it is no longer eligible for a return unless the item is defective.
If you have any doubts about whether your item qualifies for a return, please feel free to contact our customer service team for clarification. We are here to assist you.
2. How to Return an Item
To return an item, follow these steps:
Contact Customer Support: Reach out to our customer service team at [email protected] to initiate the return. Provide your order number, the reason for the return, and the condition of the product.
Receive Return Instructions: Once your return is authorized, we will send you detailed instructions on how to proceed. Please follow these instructions to ensure that your return is processed correctly.
Ship the Item Back: You will need to return the item to us at the address we provide. Ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item if it’s lost in transit.
Inspection and Approval: Once we receive the returned item, it will undergo an inspection to ensure it meets the return conditions (unused, undamaged, in original packaging, etc.). If the return is approved, a refund or store credit will be issued. If the return is not approved, the item will be returned to you at your expense.
3. Refund Process
Once your return is processed and approved, we will issue a refund to your original payment method. The refund will be credited back to your account within 7-10 business days. Please note that it may take longer for the refund to reflect on your bank or credit card statement, depending on your financial institution.
Partial Refunds: In some cases, a partial refund may be granted if the returned item is not in its original condition, is damaged, or is missing parts.
Shipping Fees: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items). Original shipping fees are non-refundable unless the return is the result of an error on our part.
4. Exchanges
Currently, Heatertoxicnova does not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product. The return process for exchanges is the same as for refunds, and all returned items must meet the eligibility criteria.
5. Defective or Damaged Products
If you receive a defective or damaged product, we apologize for the inconvenience. In these cases, we offer a full refund or replacement at no additional cost. Please contact our customer service team within 7 days of receiving the product and provide us with your order number and photos of the damaged or defective item. Once we confirm the issue, we will provide instructions for returning the item and processing a refund or replacement.
6. Late Returns
Any returns made after the 30-day return window will not be accepted. Unfortunately, we cannot process returns for items that fall outside the return period. We encourage you to inspect your products as soon as they arrive to ensure that you have enough time to request a return if necessary.
7. International Returns
For international orders, please note that the return shipping costs are the responsibility of the customer. Refunds for international returns will be issued in USD, and any customs or duties fees incurred during the return process are non-refundable. Please ensure that you comply with all customs regulations when returning products from abroad.
8. Contact Information:
For questions, concerns, or assistance with your return or refund, please contact us at:
Email: [email protected]
Phone: 773-713-1276
Website: www.heatertoxicnova.net
We value your business and are committed to providing a smooth and efficient return process. Thank you for choosing Heatertoxicnova for your heating and cooling product needs.